Poor service

Ive been trying to get a health prosessional to assist me since this morning, only for me to be told my policy is suspended.The company debited my account but they saying payment will reflect in 7 days, another agent told me if I payed online I can get help, I payed and I was told my policy is updated but now when I try to consult I get the same decline, policy suspended. Will I get help I don't know.