Terrible experience with cancelation of Media24 product

I bought a 1 year Huisgenoot subscription for mothersday in May 2022. I have, to date, not received any issues as their delivery happens between 4am and 10am on a Friday. This was not communicated to me at sign up, and the magazine gets delivered to a business address. Thus, if the issue is delivered at 4am on a Friday, there is no one to receive it. I dont have an alternative address, so requested a refund in full, as i have not received any magazines.

It took 4 attempts to get someone from their refund department to contact me. I was unable to phone them directly for a refund.

I finally spoke to someone on 3 June 2022 and gave all necessary info for a refund. I was told it would take 7 working days to process.

Now today, 13 June, i am told that the refund can only be processed on the 16th of June. And then i will have to wait 7 working days AGAIN, for the refund. This was not communicated on the cancelation date of 3 June.

Shocking customer service from Media24. Responsive, but empty promises and changes to promised refund dates.