Shocking after 20+ years

<p>I have been a subscriber to the Ideas magazine for around 20 years as a gift subscription for my mother. Early December I was advised via email the magazine would be discontinued and they would be in touch. I have heard nothing, today I phone and am told the subscription has been terminated. I then enquire as to when my subscription expires and I am told there is a credit due, I need to subscribe to another magazine. I advise in view of the manner in which this subscription was handled I have no interest in subscribing to another magazine. I want my money back. I am told I need to send proof of payment, a letter from the bank and a certified copy of my ID.</p> <p>My mother is 86 years old she just wants her magazine and doesn't understand why it is on the shelf in the supermarket and she does not have a copy?</p> <p>Shocking after 20 years of being a loyal subscriber Media 24 are not able to communicate proactiely with their clients, despite the fact that they have my money in advance for a service they have chosen to discontinue without my input or a reasonable explaination, and make NO EFFORT to ensure processes are put in place to notify me there is a credit on my account and how would I like to proceed.</p> <p> </p>