poor service

I am advertising for over 5yrs. When a query was made, in December, no response was received, then I asked for my ads to be stopped. And requeated my statement of account. And for at least one month, had No response. Now 3months later, I have a meeting with bosses, who refer me to accounts dept. I sort out my account, However, The accounts department remains arrogant , disrespectful with No apology. They demand payment from me despite THEM being wrong and not having done their job since January! Had I not made an issue of their services by emailing one of their bosses, no one would have looked at my account! I said that they need to be more respectful, courteous and humble to clients. To prove my point, and intent, I PAID MY BILL and explained how poor their service was and how ungrateful they were for their work. I asked how media24 and that inefficient accounts department would payMe back for my time wasted. My response was Thank you for payment and email, we appreciate it! No one has learnt anything. Ego and power-struggles still prevail where its not needed. Sad, because newpapers that were of high quality now have lost standards. Sad for people who PAY for their services.