Non-delivery from Media24

I pay for the delivery of the Beeld newspaper every day, including Saturdays. Since June this year I have had 17 incidences where my Beeld newspaper has not been delivered. The response every time is: We are sorry, we will credit you, but a few weeks later it happens again. I also pay for the weekly delivery of a Huisgenoot magazine. Also not delivered.

There is no action taken, just the same response and no way to escalate. The worst is, after saying they are sorry, they have the audacity to offer me another title in their stable.