Media24 subscription trap

I took up a Black Friday subscription promotion in 2023. The payments were going through my credit card.

Now on 19 October 2024, I discover that an amount of R849.99 has been deducted in favour of media24. I then sent an email quiry the payment. After a while I received a response to the effect that they hoped I found the transaction in order.

According to them they have to take the money upfront because I did indicate that I do not need the subscription any longer.

My questions are the following: 1. When was I reminded that a new subscription will be activated at this amount so that I could immediately reject ? 2. Why is this subscription gouged upfront while previously in was on a monthly basis?

I then called on 19 October 2024 to follow up. The employee at media24 then told me about the Ts&Cs. That one sided renewal can cancelled only in October 2025. Obviously I find this ridiculous.

The employee promised to call me shortly afterwards. Tgzt was around 10h43. She never did. I think she knew that the call centre was closing at 11h00. She was actually dismissing me.

Media24 please stop with unfair business practice. Your offer of last year was just trap so that you could later gouge mobey from your subscribers.