Media24 app not up to standard

1. For 5 days now my husband cannot read his newspaper online as he is excluded from the online page. We cannot enter him again as the app keeps telling us there is a mistake although I use the same email and password as the main member. This happened out of the blue. We are paying customers and now they do not attend to my emails. I refuse to phone. They can phone me or send an email with proper instructions, but they do not even read the emails properly. 2. We are fed up that we cannot read our newspapers offline any more like it used to be with MySubs app. When we travel we do not always have WiFi. When we signed up we signed for that benefit, which was taken away. This is NOT fair play. We shall soon stop using Media24 unless they pull up their socks. Many of our paying friends feel the same. Maroela is for free.