Extremely bad service for Via Afrika

<p>a few weeks ago i placed an order for school books thats very urgent for the next term</p> <p>after weeks of no delivery i tried to phone them and after more than an hour on the phone the only thing i got out of them is high blood pressure around 10am i phoned them and asked the guy at the reception if i could talk to someone at customer service after 20min on the line i ran out of airtime on my phone i phoned back and asked the same guy why they are not picking up just to be told that they are in a meeting at that point i was boiling and asked to talk to a manager only to be told se is on leave two hours later i phoned them again this time the guy at customer service told me that acounts is not giving a reason to why they are not sending out my order i asked him to transfer me to acounts after 10 min the line just went dead after about 20 min cool down i phoned them again just to hear that everyone is on lunch and the manager is in a meeting the same manager (Sonê Joubert) that was supose to be on leave they said that she will phone me back this order of books is about half of an one hundred thousend Rand order and the client wants to cansel the order because of them</p>