Disappointed by You Magazine

I won a blockbuster competition in July. I still gave not received my prize. I contacted Media24 and they rep**** that I need to contact the publication who ran the competition (The Brand namely You Magazine). I did this asking them to please check on the delivery of my prize as I am moving and would like it before I leave. So my complaint is actually towards You Magazine because I asked them about a week + ago and they still haven't had the decency to get back to me. And I was so excited when I got the call to say I had won because I haven't won something in a really Long time. Really disappointing for such a massive publication that they can't even get back to a person for a simple request 😞