Bad service!!!

My father paid his newspaper subscription for 6 months end of June, In July he however had to be moved to the frailcare unit at the old age home due to sickness. We asked that the newspaper be delivered to the old age home which did not happen. My father then decided to cancel his subscription. This was on the 21st of July. After several emails and phone calls we are still awaiting the refund from Media24 even after sending all documents that was needed for the refund as asked by Media24. My last 4 emails was just flat out ignored. Getting tired of getting the run around every time I phone as well. This is totally unacceptable!!