Absolutely terrible customer service

My mum is a subscriber to the weekend Burger. For a year it was delivered every single Saturday. The 3 weeks ago it was not delivered. I followed up, apparently now all of a sudden they had the wrong address. Next week also not delivered. I emailed them. Emails do not get rep**** on at all. It is absolutely pathetic that an email gets ignored. It was promised they would phone her on the Saturday to follow up. After we confirmed it was not delivered, nothing was done. How on earth do you do business in 2022 with an attitude like that. Please can we get your staff on board and please can we sort out the problem. We all know the media industry is in a huge predicament, but with such bad customer service, I can completely understand.