Worst Service at a hospital ever

I have always been a client of Vergelegen Medi Clinic , Somerset West and I was always very happy with the excellent service I have Received from them . Yesterday afternoon 17: 40 30-11-2017 my little son witch is 9 months old had a very very high fever and was shaking like never before so I got in my car and was on the way to Medi clinic Vergelegen and my Baby started to shake badly again didn't know what to do and i was sitting in traffic so I phoned the Emergency room and spoke to a lady in the front . First of all she was rude from the get go and I asked her if a doctor is on duty and she said yes . And I asked her very nicely if I can speak to the doctor for 2 secs just to know what I must do with my shaking baby she simply just said NO and I begged her for 2 seconds to speak to the doctor then she said you can if you come in and i was explaining to her that i am on my way and she simply didn't care and while i was talking she hung up the phone in my ear I tried again and she heard my voice and put down the phone in my ear again . I am definitely not putting my family in the hands of this company . I know one lost client won't mean anything I hope this doesn't happen to anyone else . Really not nice when knowing there is not much options to choose from .