Unhappy Client

Very unhappy with credit control. We paid the hospital a co-payment of R5900 upfront and medical aid advised we can either claim from them or the hospital. When the hospital had to refund my money, they deducted an amount of R1264,70 and said they’ll refund me when they get the money from Discovery. When I phoned Discovery, the consultant said the hospital was never supposed to claim for that amount as it was included in the claim they forwarded to the Medical Aid, so in other words the hospital claimed extra money which Discovery wasn’t gonna honour. I was told they’re deducting it from the funds while they’re waiting for Discovery to pay them then they’ll refund me...... When I called Nazleen Carelse and Cornè the case manager, to advise that I had contacted the medical aid and was advised that the hospital wasn’t supposed to claim for an amount already included in their bill, I was just shrugged off by them and told ok, we’ll refund you but the person to do so had left for the day...... If I did not phone Discovery, I would never had known that the amount they took off my refund was in actual fact never supposed to be claimed for in the first place...... So people, be assertive and check with your medical aids before you just pay the hospitals..... they are quick to hand you over to lawyers, but they make mistakes too and in this instance nobody even apologized to me at all. So now I’ve decided that I’ll give their money back that they refunded me and rather liaise with Discovery directly. As I have a receipt of R5900 as proof that we paid them upfront and expect nothing less than R5900 to be refunded to me.

Regards Mrs Portia Johannes