The Mediclinic way

Discovery, a true story if frustration, empty promises and simple lack of any care for their members.

I am approved for transplant costs. Since the beginning if January 2023 they took costs which is approved on my transplant costs from my son's MSA on his medical. Result is that he does not have MSA left.

After dozens of calls, e-mails and follow ups u eventually received a reference no. From Discovery stating resolution and correct cost allocation will rake 2 - 3 working days. Numerous calls from Discovery followed promising resolution. This was WEEKS ago. Even following their complaints procedure to their so-called principal officer resulted in NOTHING DONE TO DATE.

NOW these clowns took my MSA for again costs which must be paid from approvals.

The so-called co-ordinator working for Mediclinic THAT should handle this simply does NOT respond OR basically shrugs her shoulders.

I MANY IF THESE INSTANCES WHERE DISCOVERY SIMPLY DOES WHAT THEY WANT. NO REGARD FOR THE IMPACT ON THEIR MEMBERS.

IT IS SO SAD THAT US AS SOUTH AFRICANS ARE SUBJECT TO THE RUTHLESS AND NO-CARE ATTITUDES IF CORPORATIONS LIKE DISCOVERY!

John Gillespie