The Emergency Centre at Kloof Mediclinic is a nightmare!

Saturday 3 July 2021 at 17:00h, my wife (the patient) and I arrived at Emergency Centre, Kloof Mediclinic, Erasmuskloof. After 2 hours waiting, they still could not tell us when it would be our turn. Explanation: we were green coded, while all other patients were yellow or orange coded. We understand that yellow has priority above green, but surely not to the total exclusion of green. If they had told us at registration that we had no chance of being attended to, at least we could have been sick in the comfort of our home, rather than waiting endlessly on their highly uncomfortable cold steel benches. Eventually, we gave up and returned home without treatment. They do not seem to understand that green coded patients are also people, suffering from an illness, needing attention and treatment. Surely, they could fit in a green coded patient in between yellow or orange from time to time. Surely, when a green patient has waited for hours, she must also be given a chance. The Emergency Centre at Kloof Mediclinic was a nightmare!