Terrible communcation, bad management, terrible experience!

I am very unhappy with the service we got at medi clinic. The worst part is all the excuses that i am hearing about why they are taking their time to assist. During a time like this where there are no visitors allowed in the hospital and you struggle to get hold of someone I had to spend my entire morning calling all over medi clinic to get an answer as to why my 2 year old son was admitted on Sunday 17 Jan 2021 and we have been waiting for an EEG to be done until Wednesday. So far I have heard excuses such as: The covid results came in late (however it came in on Monday night and if they did their job on Tuesday it could have been done already) or the machine was broken until Wednesday morning and another excuse from the nursing staff was that the person doing The EEG does not come to the hospital regularly and comes and goes as she pleases. All of these are UNACCEPTABLE and i don't think i need to be charged for an extra day in hospital just because people are slow at doing their jobs.

They Have the attitude of “oh well you have a medical aid so you can stay as long as we want you to” and milk the medical aid who at the end of the day gets paid by me!

Finally on Wednesday after calling all over and even hearing that they had the wrong surname on record, they did the EEG and the doctor discharged him, which he said should have already been done the day before!

The only reason I didnt switch hospitals is because there is only one EEG provider in the entire town and all the hospitals use the same person.

Whether this person is independent or not, the hospital makes use of her facilities and are dependant on her. This is not something that a hospital should let go whether the person is on staff or not! How is this the way a hospital is run?