Telephone operator zero effort to answer basic question if there is the sought specialty in the hospital.

I am looking for a specialist that handles chronic pain management and works with injury on duty cases. (I was referred to Medi-clinic Milnerton being advised they do work with injury on duty/workmen's compensation) I called the number on-line. Literally the person answering the telelphone cannot say if there is a pain management Dr/specialists there or not. Advised to come into emergency (the case is 5 months old and the pain management needs to be dealt with - operator dind seem to understand that it is therefore not an emergency)

Sad to say operator I dealt with had no clue who did pain management - I wrongly assumed they could type the specialist service sought on their internal database.

Poor service without even getting in the door. Sadly this deals with people needing medical assistance. Shocking