Rude and Unprofessional Receptionist – Mediclinic Brits

On Monday, 24 August at around 15:08, I called Mediclinic Brits on ***and spoke to a receptionist who identified herself as Khumo.

Her conduct was extremely rude and impatient. While I was asking straightforward questions, she became dismissive, diverted the conversation, and eventually hung up the phone — which clearly signaled that she did not have time for me. At one point, she went quiet with background noise, showing no telephone etiquette or respect for the caller.

Khumo, you are employed to assist patients with their concerns, not to treat them with arrogance. Answering calls is part of your role, not a favor. This behavior is unacceptable and reflects poorly on Mediclinic Brits.

I urge Mediclinic management to review the call recording and take corrective action. Staff should be trained to treat patients with professionalism, patience, and respect.

This experience left me highly disappointed, and I hope steps are taken to ensure such conduct does not continue.