Real Customer Service

I arrived at the Medi-Clinic in tears after having a terrible experience at another medical service provider in the area. Monique Visser was on duty at reception and not only was genuinely concerned, but helped to solve my immediate problem as well as suggesting alternative providers of the medical service I was looking for, and gave me clear, concise directions to my next destination because I was unfami**** with the area. She really embodied the idea of Customer Service as opposed to the \it's not my job"attitude seen elsewhere."""