Poor Service, Billing Issues and Unprofessional Conduct – Mediclinic & Radiology Practice

My wife was admitted at Medi-Clinic Potchefstroom on 18 September 2024 for dysphagia (PMB condition). We confirmed upfront with doctor treating her that the procedure would be fully covered by medical aid as it was a PMB and an emergency. We made it clear we would not proceed otherwise. My wife experienced discomfort and distressed because of trouble swallowing.

Despite this, we are still being billed by Dr Laubscher’s radiology practice.

This is clearly an internal administrative issue between the practice and Mediclinic, yet: • They continue sending accounts and even a final demand • They refuse to resolve the issue directly with Mediclinic • The burden is being unfairly placed on me as the patient

Heidi Trosello has been particularly unhelpful and dismissive, even going as far as telling me to “take it up with the medical council”.

This is completely unacceptable. Patients should not be forced to fix billing errors between providers, especially for a PMB case that should be covered. This experience reflects poorly on both Mediclinic and the radiology practice.