Outraged at emergency service

To be honest I truly love this hospital and the way they treat their pasients but this week I am truly disappointed outraged, furious and absolutely f-ing mad. I was twice at the emergency room with my kids. First they told me that I need to pay R2000 before I can get to see any Dr. Second time was Thursday with my little girl that was heavily dehydrated and ill she had rota virus - beside the point the admin staff at the emergency room came to me and told me that I have to pay everything out of my own pocket seen as that there is awaiting period on my medical aid. Phoned my medical aid today just to find out Kloof never even bothered to phone the medical aid they just assumed this so I went home with my girl and had to battle to get her beter and hydrated again because it is apparently to hard too pick up a phone and confirm if there is a waiting period but it is easier to say there is seen as in time of crisis that is what parents think off to check whether the people at the emergency room is doing there work.