No invoice

I was treated in the acute and emergency department on the 15 October 2017. I had pay in cash because i couldnt produce my medical aid details. I have since then tried to get the invoices for the care rendered only to receive just one and was told they are separate for the hospital and doctor. I have been to the facility ( Medi clinic Newcastle) and was told the concerned doctor does accounts for themselves and was not even available. I have called the hospital as a follow up since the doctor was to send me an email after my visit.

I find this disjointed service pathetic and inconveniencing since i as a client cant be expected to run after the doctor whom i found at the premises and have no knowledge as to how they do accounts. All i need is an invoice, so i can claim from my medical aid.

To date i m struggling to get assistance in this regard.