Morningside clinic nightmare

I received an email from Jackie Wijtenburg (practice manager, after a complaint made on Facebook) informing me that she was sorry to hear about my horrible experience at morningside clinic. She mentioned that Doctor Schur would call me about this. Dr Schur called my husband and made one excuse after the other about how Dr Djarba who was supposed to have provided proper treatment, examined me properly and given a damn to make sure I was ok was not doing his job because he was in a rush to get to another place of work. The nurses didnt receive an excuse for their lack of help so I guess thats fine with her. She felt that this phone call and a potential email of the same nature would make up for the horrible way I was treated. I rep**** to Jackies email referencing Dr Schur and received no reply.

The lack of treatment was so shocking - waiting when I was in agony and then having to deal with careless nurses who didn't even bother telling me what meds i was to be given. They had to be called by my husband to say I was still in pain. They were nonchalant and unprofessional and they just said the doctor will come just now. When he eventually did i was in tears and he didnt have a toss. He never examined me properly and i had to ask if my throat was very inflamed i had ro ask for a script with antibiotics. He disappeared and let the nurse give me a drip leaving a massive bruise - see attached. He didnt tell me what he had prescribed and then said he had to leave. He didnt care if i was ok. Told him i was still in pain and he just left. My husband bought me something to eat at the clinic cafe so i could take the antibiotic and i immediately threw up. The lack of treatment and help from staff and a so called doctor who didnt give a damn is disgusting. He didnt hand over to another doctor to help nor did he diagnose me. Couldn't afford a blood test for a painful throat, so the nurse said because I refused they couldn't help me further. A phone call from yourselves doesn't help with R1,700 spent on a consultation and almost R600 on meds that didnt work. We deserve a refund. My husband will expect a call from you. P.s. when my husband originally called to complain the phone was put down by the receptionist.