Milnerton Medicliic Terrible service

i was attended the emergency at Milnerton Medi clinic as i fell and fractured my ankle ,i was attended as xrays were done and indeed confirmed my broken ankle ,they put a cast and discharged me hours later.The admission lady informed me that my Medical Aid doesnt cover my emergency treatment if im not admitted ,i was required to pay cash an amount of R1911 plus R480 for crutches.Upon contacting my medical aid i was informed that the hospital gave incorrect info as they needed to request a ER auth online. I called on Friday and was told accounts department has closed and a manager would call me ,that manager didnt bother to call me .Was informed again that i will be contacted on monday ,that hasnt happened. I am really disappointed with Medi clinic's terrible service and failure to resolve this issue yet im out of pocket. The manager at Milnerton Medi Clinic clearly doesnt care about customer service at all. I have a medical aid yet i was forced to spend soo much money.