Mediclinic malpractice

My mother was admitted to Vergelegen Mediclinic for an emergency operation. She was transfered to Spescare stepdown facility after a week, and the transfer documents was not completed by teh ward staff. She had her staples removed only after the fisio commented that these had to be removed after 10 days. We wrote to Mediclinic on 2 February 2024, as this case borders on malpractice by the hospital staff. To date the complaint has not been acknowledged or responded upon. Shocking that Mediclinic is only interested in profit and certainly not the welfare of its patients!