Mediclinic in Durbanville needs some attention

On 15 December 2022, I had reason to take my sick 4 year old granddaughter to the doctor. It was after hours and so we visited the Mediclinic in Durbanville. We registered Kimmi as a patient and then waited – 1 hour and 35 minutes later we were still waiting. I then enquired (admittedly in irritated fashion) what the delay was; the staff at reception were clueless, except to say that there were 5 or 7 emergencies – they first said 5 and later 7. • It’s not their fault, it’s management’s fault and then of course the doctor in attendance. I walked into the area containing the cubicles in which the so-called emergencies were lying, Kimmi (my granddaughter) being one of them – on the way I passed the office of the doctor on duty – he was sitting behind his desk writing on some documents – so much for the emergencies. There were other irritated parents as well who had also been waiting even longer than we had been waiting. I had an altercation with the doctor who failed to provide any cogent reasoning for the delay; my sense was that his shift was coming to an end, that he was writing up his shift, waiting for his relief to arrive. Eventually a lady doctor arrived and immediately started dealing with the so-called emergencies, Kimmi being one of them. It’s all about management and standard operating procedures and protocols, almost in a supply chain mode – MediClinic in Durbanville certainly need some attention in this regard.