Medi Clinic Stellenbosch - no service at all - leave after 2 hours without medical attention

My wife went to Medi Clinic Stellenbosch on Monday night at about 19:45 after she had a bad cut in her hand and needed stiches. After 1,5 hours she has managed to stop the bleeding with material she had in the car, after 2 hours not one of the personnel offered to help, asked what was wrong or offered any assistance. Eventually she left without any medical help. This is very bad for private medical care - I really hope somebody can get involved because this is not our first bad experience with Medi Clinic Stellenbosch