Medi-Clinic Midstream refuses to pay me back my money, after they've acknowledged a credit owed to me on a statement received on 25 April, 2023.

To Eberhard Steinmann from Medi-Clinic Midstream, and your *********** and illiterate staff in the accounts team. I'm disgusted. I'm disappointed, and I'm sick to my stomach.

The matter relates to my mother, she was a private patient, admitted through casualties on 21 April, 2023 - on her birthday.

Sadly, my mother passed away on 23 April 2023 in Medi-Clinic Midstream.

On 25 April 2023, I received the final statement, reflecting that a credit is due to us, from yourselves.

On 25 April, I contacted your accounts team and I was told and it was confirmed that you have everything you need, in order to process the refund. It takes up to 7 business days.

I followed up with your accounts team on 05 May, 2023. This is where the absurd and bizarre chain of events started. I was asked for proof of payments of the initial deposits made - after you have sent me a final statement reflecting the deposit made, I was asked for a refund form, after I completed same on 21 April 2023 on admission of my mother. The proof of payments was also sent to your accounts team on 21 April 2023, and your accounts team "miraculously" only found same proof, on 05 May 2023.

Today is Monday, 8 May 2023 and I am still waiting for my refund. After fighting, after asking, after begging, after calling, after following up.

You stole my money Medi-Clinic Midstream. You owe me money. You have acknowledged same on the statement you sent to me on 25 April 2023 via email and telephonically on the same day.

I am still waiting. I am still fighting and I am still trying to get the credit back from the deposit paid, 9 business days, after I was told it would take 7 business days.

The hold up currently is that:

1. You don't have a refund form - this is incorrect and have been completed on 21 April 2023 - and confirmed by your accounts team on 05 May 2023. 2. You require the proof of payments made for the deposit - uhm.... you acknowledged the payments on the final statement that you sent me, yet you require the proof of payments? Oh which by the way, you do have as same was also sent on 21 April 2023, to your accounts team, of which your accounts team, also admitted on 05 May 2023, they have copies there-of.

To the public: I've given Medi-Clinic Midstream 7 business days notice of formal escalation, if said refund has not be processed. I would steer clear, if I were you. They are hungry money wolves, praying to mammon, the god of money, and don't care any further. Be careful. Be very very careful.

No remorse sympathy or any other level of compassion have been shown from this old white male dominated executive managed institution.

Steer clear, far and away from Medi-Clinic. Trust me when I say, you will regret same.