Medi-Clinic GROSS INCOMPETENCE

My two year old son was admitted into MEDICLINIC PMB on the 3rd of Feb. We specifically chose this hospital because they have an MRI machine which we needed. Since his 2 they would need to put him under sedation first and then monitor him. Our concern and reason for agreeing to have this done to him was that he zoned out frequently and we were extremely worried when the doctor told us that he could be having seizures, so on top of the MRI an EEG had to be done.

The plan when we went to Mediclinic was ,he would be admitted at 12 and at 5 he would see the anesthesiologist get his MRI done than we could go home a n hour or so after that. Since we were already in hospital our doctor arranged for other tests to be done (bloods taken and urine - the reason this was to be done in hospital was that he would already have a drip put in so they can have him go through the pain once and only once. The urine because he would be confined to a bed and wont be playing around as he normally does so the collection bag wont move out of place.).

When we got to hospital they put in a drip and the EEG was done. We then sat waiting and at 6 I asked the Nurse if we were going for the MRI then because we have been waiting for an hour already (we were to go at 5). She said no, then went on to look in his file then said oh no we didn't call the anesthesiologist . She left and when they returned to me they told me that the doctor had appointments in the morning and that he couldn't see us then. so they will let us know. 1. Why was he not notified the moment we walked, my doctor had arranged things with him but the hospital had to confirm which they didn't so he assumed we had postponed. 2. In the morning at 6 we ask them when will we get the MRI they tell us that they still awaiting word from the doctor but their main concern is that they still dont have authorization from radiology. My husband went to the radiology department 15 mins after they had said this to us and they told him that they have had authorization since yesterday and that they were expecting us at 5 the previous day.

As a result of this gross incompetence, our medical aid refuses to pay the claim because they saying they don't understand why we were in hospital for so long.

When the bill from the hospital came in ,it charged us for a full day instead of the 6 or 7 hours were suppose to stay to begin with. Then they went on to tell us that they were doing us a favour because we suppose to be charged for 1,5 days to begin with.

On top of this we were told that the case manager at the hospital changed the codes from what our doctor had written to F80.9 . When we asked why she could do this the hospital told us it was because the diagnoses had been wrong and that there was no treatment. As a result all the test done during his hospital stay were charged to our MSA (medical savings) because of the code change.

MEDI-CLINIC PLEASE TELL ME HOW ALL OF THIS IS IN ANY WAY RIGHT.

***. here is my cell.