Lizzel at dr nhlaphos office in mediclinic vreeninging

This is not about the hospital it's about a certain lizzel who works at Dr mandla nhlaphos office ,I have being calling and going there for two months now trying to get an appointment to see the doctor for my son following up check up ,but I swear public hospital service is better than of lizzel ,apparently she is the one making this appointments and she keeps changing rules not accommodating people ,I was told to call in Jan to get an appointment which I did and I was told doc is fully booked I must call again to see if I can get space on the 31st Jan which I did and was told to come but still I didn't see the doctor on that day and was told to call the following week to get an appointment when I did I was told no they do not make appointment telephonically anymore it's a first come first serve and this is how it's works you must be at the doctor's office from 7am and when they open at 8 you get a number then wait till 10 when doctor comes to start with number one and this is done on Mondays and Wednesdays only ok so becouse I have to drop off my daughter at school on the morning then come back and log on at work I asked my husband to go there early to get a number then come back fetch me and the baby so we go wait for the doctor,he got there early and was told he can not get a number if he is not there with the baby so again he was turned back ,so I wonder if lizzel realizes that we pay for this service the reason we choose mediclinic it's becouse we wanted convenience and service that will work so us we don't have a luxury to be sitting there from 7am till we get you see the doctor.Why this rules that clearly works for her only ,is this the part where we look for another doctor who will assist ,this is a follow up there are things that the doctor needed to confirm whether we should stop or continue with now I don't know what to do realy this is bad service at its best worse part iam paying for this for such please can this be dealt with with immediate effect .