insufficient assistance but then ticket moves to "resolved" status

I raised a concern about a process that nobody can share with me and instead I get the below response which answers nothing about what I initially asked for. Please kindly contact our Human Resources department, on the below contact details, they should be able to assist you further: - Telephone number: *** - WhatsApp number: *** - Email address: ***

Topping this my "ticket" gets a resolved status which is not true.