Horrible Service at Medi Clinic Newcastle

We arrived at the hospital at half past 3, we waited for an hour at reception only to be told to start at casualty where we needed to meet our Doctor, after finishing at casualty we were told to go back to reception and get my father admitted. We waited for more than an hour, then my mother stood up and complained only for Ntombi Mbatha a receptionist to tell us that she is now packing and going home and she was so rude and hostile sending us back again to casualty. How rude and *********** with a 78year old patient who is sick and fragile, starved and has diabetes. They have one person only working very slowly and not even asking what people are waiting for. The service was unclear and very upsetting, where we had many ups and downs. This is the worst and for a private hospital definitely below standard What she was busy with, was personal phone calls having fat chats and laughs