Bad service

Wife had an operation at Paarl Medi-Clinic. A week later she had a lot of discomfort, swelling and excessive pain. Since it was after hours and Louis Leipoldt Medi-Clinic was closer to us, we decided to take her to the emergency rooms there. Upon seeing my wife and looking at the wound, the doctor advised that we rather go back to Paarl Medi-Clinic since the specialist who operated on her is stationed there and they wont be able to help her there. R864 paid for nothing. 25 Minutes later, we reached Paarl Medi-Clinic at 10pm, another file to be opened and another bill for R864, this time it's sent to the medical aid which also needs to be paid by me if they reject it. Why couldnt they help my wife at Louis Leipoldt Medi-Clinic? Six years ago after my wife had a c-section which also became infected, Netcare gladly took care of her. Was always very fond of the Medi-Clinic group but not anymore.