Bad service

To whom it may concern, I am writing regarding my 5-year-old daughter, who was admitted to Medforum on 20 September 2025. Upon admission, I was not informed beforehand that because she is over 5 years old, she would be expected to sleep alone. This was only communicated after she was admitted, which is both unacceptable and distressing. I want to make it very clear that I will not allow my daughter to sleep alone. At her age, she requires parental support and comfort, especially while admitted in hospital. I therefore request that immediate arrangements be made for me to stay with her overnight. This situation has caused unnecessary stress to both myself and my daughter, and I strongly urge the hospital to review its communication and admission practices so that parents are properly informed of such policies in advance. I expect urgent intervention in this matter and a written response from your office confirming how this will be resolved.