Appalling lack of service Constantiaberg ER

Your ER is a disgrace. Your cut and paste responses to the multitude of unhappy patients who have given negative reviews is equally disgraceful so I will post this same review on every available platform. I took my 1 year old son who had a nasty fall this evening and suffered a head injury to Constantiaberg for treatment - fully prepared to fund in full what was sure to be a costly exercise. After waiting more than 2 hours in the waiting and then procedure rooms while people who arrived AFTER us were attended to I advised the front desk clerk that we would be leaving due to the appalling lack of service. Not once since being taken into the procedure room did a doctor even drop by to take a cursory look at him to check if he needed stitches or the like. The nurse who parked us in a room merely said the doctor would see to us when she'd attended to other patients when I asked how much longer we would have to wait. Furthermore I was informed by the nurse in charge via the desk clerk that I was free to leave or to wait. Just wow. It is understandable that there are more urgent cases to be sure but for people trained in the care of others your professional personnel in the ER are woefully lacking in basic humanity and communication and should seek an alternative career path. The receptionist who took our details showed more compassion than they did. After desperately driving around to find a different hospital my son was finally taken care of by a quick and friendly Red Cross Hospital doctor and a caring pharmacist. I dare you to bill me for services NOT rendered. Worst hospital experience ever. 5 minutes away from my home and I'd rather drive an hour to go to a different hospital.