Dissatisfaction at Medi-Clinic

Medi-Clinic has become a hell that I wish no one goes to. The pediatric ward

Some time last year, they introduced what they call "A welcome letter" which is a fancy term for house rules. Amount others, they have introduced a rule that a parent whose minor child has been admitted at the facility is NOT allowed to use the bathroom that the parent and child are admitted at. You now have to take a journey of a thousand miles to use bathrooms on the other of the entire pediatric unit, and the very same bathrooms ate used by the hospital staff also. Mediclinic charges an amount of R200 for overnight stay for the parent staying over, which mainly covers the fold up bed and three meals. The parent must be up and dressed appropriately by 06h00. The nightmare with getting ready again is that the parents must go queue to bath and that queue might last up to 45minutes, meaning that you have left your child unattended, crying and needing attention. This is what the parnts come back to, their children in distress. These rules are unfair and parents are treated as though they are done a favour in them wanting to take care of their children together with the hospital staff. Additional issues to these are that the general care and concern at Mediclinic has declined so much that there is almost no difference between the Public and Private hospitals in South Africa. I am writing this n frustration because I have engaged the hospital staff up to the third escalated person from the Unit Manager and all they do is listen. We work very hard to try and afford the best that we can for us and our families only to go and receive the WORST treatment ever. I can't wait for my son to be discharged. I am NEVER going back to this hospital, two times with the same treatment. Third time, I would definitely be the FOOL. Dzunisani *** ***