Useless Discovery Med Express

I placed an order for medication online on 28/03/2019, through the Discovery App. Did not receive any form of acknowledgement that the prescription was received or accepted. Then went to Clicks Pharmacy Town Square only to find they were closed due to a power outage. Tried another pharmacy to find out that the prescription has been claimed and I cannot be helped. Tried Clicks Town Square again on 29/03/2019, same story, no power and they were closed. Finally managed to get there on 30/03/2019. This time I am told they don't have any record on the system of the prescription submitted. When calling Discovery, I was informed I should call Med Express and they are only open Monday to Friday! I have been charged for medication that I have still not received! I thought it would be easier to load the script online through the Discovery App and simply go and collect my medication later in the day. Clearly I was very mistaken!! No I need to wait another 2 days in the hope that I will receive my medication. If not, I will be lucky if I am able to reverse the prescription and get a refund, seeing as I haven't received it. This is totally unacceptable! I will definitely not submit a request online again and will let people know that they shouldn't either. The medication is needed for a reason and now I am getting worse because I cannot get the medication and no one is able to assist. Disgusting!!