how tech and big parma gain from causing anxiety

Hi

im disappointed to have received an sms claiming to supend my med express service firstly trying to communicate with medxpress with any of the discovery portals is so frustrating\not an easy platform to work with secondly at no time was i advised to pay on the last transaction , previously all my accounts used to be debited when i spoke to an agent now with this automated **** We have to DEAL with , how must we PAY or KNOW to PAY pathetic , sending an sms doesn’t help to pay outstanding accounts also HOW MAY times did a agent call to assist me to conclude transactions???? or email or leave a voice message

be sure i will lodge a complain on the hello peter as im frustrated by the long processes it takes to get simple service , ,TECHNOLOGY options causes more anxiety , your bots can’t even find or recognise " med express" how can they even resolve queries

simple solution GET PEOPLE TO TALK to each other , bring back the call option its easiler even though you hold on for dear life even that’s quicker then searching , emailing , looking for your portal on the web , im not even sure im at the right department

sincerely get a agent or pharmacist to call me so i can get my meds

regards