Find all the ways to delay pay out

I logged a claim on the 10th of December, although medexpense has all the documents my claim still hasn't paid out. It has been more than a month now I have made 7 phone calls, and Katlego asked for some reasonable time to resolve this matter, but he can not give a time frame for this claim to be paid out. After a claim has been logged, the pay out time is max 14 business days after all documentations has been received. Medexpense did receive all the documentation that was needed. But the problem is, the invoice from the hospital is the 7th of Dec 2021 and the medical aid statement has it as the 8th of December. When I called the medical aid to amend the date, the consultant told me that they only work on the discharged date and not the admission date. This seems to be an inhouse admin problem on medexpense side. I did send all the documents as needed, but no money has been paid out to me. Please advice when I will receive my money. Since medexpense is out of their terms for payment, I would like to cancel my policy with medexpense. The phone calls that I made are almost more in Rand than the claim