LM
Lerato M

1 reviews | Active since Jun 2021

16 Jun 2021, 14:37

My Father was not Bathed...

My dad had his forth stroke and was transferred from Medforum to MedStep Clinic, he got discharged on Monday and Tuesday when my mother bathed him he was so dirty, he was even having dirt in between his toes, his ears was having yellow things, it's even embarrassing to mention other parts of the body that he had dirt on. My mother asked him if they where bathing him and he said No.... Imagine by that time we been paying for his stay there. ? Come to think of it, we would also send pampers there on a Friday come Monday they demanding more pampers and we found it very weird because even one of the care givers was surprised when we complained about the pampers and he said but how because your husband has a stomach problem so he wouldn't use much pampers. Something was just not right at all. I would never suggest that they take anyone to that place never.

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Replies (2)
MedStep Clinic
MedStep Clinic's reply18 Jun 2021, 10:05
Official
Hi Lerato, 

Your review concerns us greatly, and we sympathize with your dissatisfaction. 
We value our patients' satisfaction and would appreciate the opportunity to investigate your feedback further.
Could you please contact me through email at *********** or by phone at **********? Alternatively, provide us with the patient's name and surname.
LM
Lerato M's update26 Jun 2021, 10:55
Reviewer Update
Hi, his name is Elias Mamabolo. Even now doctors letter that was given to my mom does not have a start and end date even though she requested that she be given one with atleast 5 days so that she takes family responsibility leave however she was told to come at the clinic and when she got the the doctor refused to give her a proper letter. I don't understand why is it difficult to just give a letter so that she takes care of her husband for that week because she cudnt just leave a stranger with him without atleast showing the person around and making sure that everything will be well once she goes back to work. Now my mother will have to have 4 days of unpaid leave. We have seen it all but this is beyond in human. On top of that she used money to come to the clinic twice and for nothing. My mother is too soft unfortunately. MedStep Clinic mistreat people while they paying its so umfair? I just hate the way my mother have to run around just for a mere letter for family responsibility leave. I rest my case.