Med24

Dear Madam/Sir

I am currently on Discovery Coastal Saver and with Discovery I was told that there are specific doctors that will cover my visits 100% on my current plan and that I get 3 GP visits once I have exhausted my funds. With the above information in mind, I went in to go see one of the Med24 doctors as they were on the list of the pool of doctors under my medical aid option. On that day my funds had been exhausted but I still had my 3 GP visits and the doctor was one on the doctors on the list for 100% cover. When I went in for this appointment i double-checked with the lady who was assisting me whether the medical aid would pay for this visit and she reassured me that they would pay. A few weeks later I realised that Discovery hadn't paid for this visit and I was told that when the funds have been exhausted there's a different pool of doctors, no one had told me this...not Discovery nor the lady at the doctor's rooms. The reason why I kept on needing reassurance was because i wasn't willing to pay out of my own pocket and for the very same reason why i am not willing to pay for this account. i have written to Med24 informing them that I am not prepared to pay for that service as they misled me into thinking my bill will be paid by my medical aid and they insist that i pay it.

Kindly assist.

Regards Nombuso