Mecer, Platinum warranty and digital planet bad product and service

Long story, short. Reposting as I didn’t see my first review. In feb’19 I took out a Vodacom Data contract that included 2x Mecer laptops. These were returned within 7 days for various faults. The store swopped out the faulty units only for me to discover more serious faults with the replacements. After numerous replacements, and having to pay to load MS Office every time I receive a replacement (3x2) I am still using my old laptop as this Mecer is unusable. One has to restart it after a few minutes, the scrolling/ repeating of keystrokes caused me to get locked out of my banking numerous times. The staff at platinum warranty / digital planet are great at delegating – passing you around from 1 to the other. WITHOUT SOLVING A PROBLEM!!This includes Lisa Leon, Tiffany Shimidzu /Adams, Tisneen Hofmann and some others. They also do not give you a number to contact them, even when requesting it in writing! On 28 /11, I get a call from a person acting like a programmed bot that sounded as if he was reading from a book. Throwing specs at me and telling me of all the problems Mecer has and confirming that it is ****. Now for the clincher, I was told to "Go to Vodacom and get an upgrade on the contract!” when I asked to speak to Lisa I was told “they” told him to tell me that!!! This is disgusting behaviour. I am in a situation where they are unwilling to help, leave me with a problem and I must pay to bail them out? I got an email from Lisa on 29/11 again telling me that the case was escalated after I requested that they get involved in supplying the upgraded laptops. As of 5 /12/2019 I have had no further communication. I have been patient beyond measure and I am not at all happy and the attitude that I must pay for a better one to solve the problem is mindblowing. I have to warn others, stay away from Mecer and the aftersales/ warranty team. They will test you.