TM
Tshegofatso M
1 reviews | Active since Jul 2020
17 May 2025, 20:11
Mecer laptop is low
The laptop is very slow. It takes 30 minutes to start. 15 minutes to open a document. Las year I failed my exam because it took my an hour to start. On Tuesday I was writing, I started to switch it on at 07:30 and it only started working at 09:30. I was already late for my exam Everything is slow. I complained about it last time but I got no help. I will never recommend it to anyone
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Mecer's replyOfficial
19 May 2025, 09:36Good day, Tshegofatco
We are very sorry to hear that you are still experiencing a problem with the notebook.
We confirm that during our discussion last month, it was recommended that the notebook be brought into the Mustek service department for diagnosis and repairs.
We see that the notebook has not yet been booked into our service department based on your serial number's history. Our customer care agent will contact you again to see how best we can assist you.
Kind regards
Mustek Limited
We are very sorry to hear that you are still experiencing a problem with the notebook.
We confirm that during our discussion last month, it was recommended that the notebook be brought into the Mustek service department for diagnosis and repairs.
We see that the notebook has not yet been booked into our service department based on your serial number's history. Our customer care agent will contact you again to see how best we can assist you.
Kind regards
Mustek Limited
Mecer's reply19 May 2025, 09:36
Official
Good day, Tshegofatco
We are very sorry to hear that you are still experiencing a problem with the notebook.
We confirm that during our discussion last month, it was recommended that the notebook be brought into the Mustek service department for diagnosis and repairs.
We see that the notebook has not yet been booked into our service department based on your serial number's history. Our customer care agent will contact you again to see how best we can assist you.
Kind regards
Mustek Limited
We are very sorry to hear that you are still experiencing a problem with the notebook.
We confirm that during our discussion last month, it was recommended that the notebook be brought into the Mustek service department for diagnosis and repairs.
We see that the notebook has not yet been booked into our service department based on your serial number's history. Our customer care agent will contact you again to see how best we can assist you.
Kind regards
Mustek Limited