Bad Mecer service agents

Your service agencies are ruining your reputation! Worst service ever by Mustek. Do not buy any products that are serviced or repaired by this company. My Mercer inverter was purchased new and had issues after 7 months. I contacted them and was referred to Mustek. A week later I called and was informed that the booking was not even completed and that there is no further follow-up. They have an enormous backlog and cannot say when my inverter will receive attention. The service receipt issued also states: " The customer shall be obliged to collect any products within 30 (thirty) days from the date of delivery or book in at the Mustek Front Counter." I shall therefore collect my property within the 30-day period and purchase a new product from another brand in the meantime.