Bad customer service = lost revenue

Five calls last Friday....either cut off or not able to assist Friday promised to get technical to call back - Monday afternoon ...still nothing.

Three calls this morning and Alinah promised to get back to me. Simple issue of trying to register in order to buy a UPS system through their online store - not receiving an email to confirm my details...so I cannot place an order

Now placed my order elsewhere - took 5 mins and R30k later I have what I require

How does this company manage to survive with this level of service?