WORST Mercedes Benz service @ MB Menlyn

Worst customer service ever! Lack of management! and it is called a Life Style Centre! Had to phone 5 times to get my car booked in. Nobody answers their phones. There is only one number to dial. It rings until the call times out. Finally got answered and nobody was available to make a booking. I left a message. Went through this process 5 times on the same day. Eventually tied to get hold of the Workshop Manager. No response. after a few more attempts. got hold of him to make the booking via him. Couple of minutes later somebody else phoned me to tell me I will receive a confirmation, but the email will confirm a date in November. The car was booked in at 8:00. 5 hours later try to find out when the car will be ready. Phone 5 times again and nobody answers the phone. Other dealerships communicate via sms to inform you of the progress. Nothing here. You should be ashamed of yourselves. Never again will you see me for any kind of service and I will announce this on all media and report you to your head office