Mercedes-Benz Menlyn Service Centre

I have finally decided to write a review about the consistent and appalling service that I have received, time-and-time again from the Mercedes-Benz Menlyn Service Centre in Pretoria. As an owner of several Mercedes-Benz vehicles (C220d, ML350d, CLA220d), experience with this branch has genuinely changed my perspective on the Mercedes-Benz brand. For the umpteenth time I have been met with poor service to the point of ridiculousness. The majority of the service advisors at this branch, that I have had to deal with, have all followed the same or similar, highly-unprofessional means of interaction.

During my most recent service for my vehicle and co-incidentally my final service on my motor plan, I was met with a service advisor, whom I had not met before, who displayed probably the worst customer service s****s, that I have yet to encounter.

As this was my last service for that particular vehicle, I asked that certain aspects checked, if possible, only to be met with dismissive, truly unfriendly and rushed responses. I was prompted to collect the vehicle once they had finished and arrived at the service centre. I spoke to the receptionist and was directed to my service advisor's desk. I then endured a lengthly wait, which lasted well over 30 minutes, during which I saw said advisor notice me and walk around distractedly, without even acknowledging my existence or even some of the other customers waiting with me. After another couple of minutes, he re-appeared from the garage and proceeded to help someone who had only just walked in, in the reception area. I then approached him and requested that I be assisted. I waited another almost 10 minutes only to be told that the invoice for my service could not be presented. He then asked if he could e-mail it to me and proceeded to fetch my vehicle. Today, almost an entire week later, I have not received said invoice, meaning I had to phone the service centre, yet again, struggling absurdly to attempt to obtain said invoice.

This experience has frankly been one of very many times that I have been sorely disappointed with this specific service centre and I truly believe that it is operating to the detriment of the overall brand, that I have come adore and respect over the years. In addition to this, some fellow Mercedes-Benz owners that I have spoken to, including family members, friends and acquaintances have echoed the same unfortunate truths. Despite the high-quality and reliability from the vehicles, this service advisor and other representatives for Mercedes-Benz, at this branch (Menlyn, Pretoria), have seriously and sadly made me question the brand's integrity and my cer*****y with regards to long-term support for this brand.