Poor manager service

This morning my daughter purchased meat at your institution as we all have been doing now or a number of years. She is pregnant and had her 18 month old daughter with her. When it came to paying at the cashier she noted that all her cards had been removed from her purse probably by her daughter. She then made an EFT payment standing alongside the manger who watched her make the payment which she showed him went through. However he refused to allow he to take the goods and said she could come back later to fetch them once the EFT had gone through to hiss satisfaction. This meant driving home and later in the afternoon getting someone to look after the baby whilst she had to make the long trip back to collect her goods. now I can maybe understand the reluctance of the manger if it was a huge amount of money or the evidence was not there that she was trying to ***** the meat. She had a baby with her and immediately made the payment by EFT. i think this was disgraceful service from a manager who has absolutely no knowledge of customer service. He must have been a senior manager or perhaps the owner as he was able to see that the EFT had not come through immediately. Perhaps its time he contacted a business etiquette school to have himself and staff trained in business etiquette.