Fantastic customer service

I had a complaint about a ********* weight label and feathers on the chicken, Anthony from head office called me immediately to respond to my complaint and told me he would follow up with the branch and call me back. Soon after the branch manager called me and apologised and said I could come replace the ribs but nothing they could do about the chicken, Anthony called me back later and asked me if the branch manger had called me and I told him what the manger had said, he then said no the branch must replace the chicken as well as the ribs, he then said he would call the manager back and communicate this with him. When I went to the branch to collect my replacements the manger was very helpful and everything was sorted out. Mistakes happen but Meat world did go above and beyond to rectify everything, thank you Meat World and especially Andrew for fantastic service.