A Hidden Gem!

In a world that is ever evolving and moving, good customer service is seldomly experienced, Great customer service is almost non-existent. I however, was amongst the privileged few to experience excellent service delivered in an industry that is slowly losing its traditional 'trust' relationship between customer and butcher. I have been to the Meat World in Alberton just over 3 times, yet have received the most amazing service consistently. This is due to an excellent young man, Derrick. The politeness of Derrick greeting, to his warm and welcoming soft skills is a rare commodity, especially in the current market. His attention to detail and going the extra mile to choose the best quality cuts, just for the customer is impeccable. Excellent customer service is a choice and creating an experience for the customer is more important than the product being sold, at the end of the day the customer pays for the experience derived from the product sold rather than just the product. I had to reward Derrick with more then just a Thank you and requested to tip him. As a Business Coach, my recommendation would be to suggest the implementation of a rewards system for excellent service.